Panda Back Privacy Policy

Digital Advertising Technologies Sdn. Bhd. (“DAT”, “we” or “us”) is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website, app or call-centres. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.

Information we may collect from you

We may collect and process the following information about you:

  • Information you provide to us

    You may provide us with information in several ways, including by filling in forms on our websites or on our apps or by corresponding with us by phone, email and live chat. This includes information you provide when you register for an account, enter a competition, promotion or survey or report problems with our services. The personal information that you provide may include your name, email address, social profiles, phone number, financial information and other information about you to allow us perform funds withdrawal.

  • Information we collect about you

    When you use our websites or apps, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

  • Information we receive from other sources

    We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.

How we use your personal information

We use personal information about you in connection with the following purposes:

  • Providing our services to you and fulfilling your requests
    • Providing you with the information, products and services you request from us.
    • Completing any transaction that you do with us.
    • Administering promotions or competitions that you enter with us.
    • Allowing you to participate in our interactive features when you choose to do so.
  • Marketing and advertising
    • Providing you and others with information about goods and services that we offer that we think may interest you or them, which may be based on inferences about your or their likely interests based on your activity on websites operated by us or third parties.
    • Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on websites operated by us.
    • Measuring and understanding the effectiveness of advertising we serve to you and others.
  • Service improvement and account management
    • Ensuring that our content is presented in the most effective manner for you and your device.
    • Administering our websites and apps and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
    • Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
    • Managing and operating your account with us.

Sharing your personal information

We may share your personal information with third parties in the following circumstances:

  • Advertisers and advertising networks: to serve relevant adverts to you and others

    We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.

  • Analytics and search engine providers: to help us improve our services

    We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.

We may also share your personal information with third parties for the following reasons:

  • If we sell or buy any business or assets

    If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If we (or substantially all of our assets) are acquired, personal information held by it about its users will be one of the transferred assets.

  • To obtain professional advice

    We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).

  • To comply with a legal obligation

    We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, our property or safety, our users or others. This includes sharing personal information with other organisations for fraud prevention purposes.

Storing your personal information

We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.

By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your Panda Back account at any time using the account settings page.

Cookies

We use cookies and other similar technologies to distinguish you from other users of our websites and apps (including when you browse third party websites). This helps us to provide you with a good experience when you use our services (for example, to remember your login details and improve our services). We also use cookies and similar technologies to show you more personalised advertising, including Panda Back ads on other websites. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so.

A cookie is a piece of information that a website puts on your computer so it can remember something about you or your device at a later date. We use cookies to distinguish you from other users of our website (including when you browse other third party websites). This helps us to provide you with a good experience when you browse this website. We also use cookies and similar technologies to show you more personalised advertising, including adverts on other websites. By using our website, you agree to our use of cookies. This policy explains what cookies, including third party cookies, we use on our website, and how you can refuse or withdraw your consent to cookies. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

The cookies on our website are either set by us or by third party partners and fall into the following categories:

  1. First Party Session Management

    These are typically required by us to make sure you can move freely from one page to another and so you can access and use certain services within the site. Normally these cookies only last while your browser is open and are deleted when it is closed. Some may need to remain for longer than the duration of your visit (session) or longer.

    Cookie name Description Duration
    session_id
    csrftoken
    Used by our platform, or our service providers, to remember your actions from page to page Up to 1 year
    rebranding Used by our website to identify if users were notified about recent Panda Back rebranding Up to 1 year
  2. Performance

    We want to ensure we provide a good experience. These cookies (which are set by third parties providing services to us) allow us to monitor how visitors use our website. These cookies provides us with anonymous statistics on how many people visit the website, where they have come from and the pages they visit so that we can continue to develop and improve the website and our services. They also help us understand the effectiveness of our advertising.

    Third Party Description
    Google Analytics Collects statistical information about how you use the site so that we can improve the site http://tools.google.com/dlpage/gaoptout
  3. Functionality

    These cookies allow you to set and store preferences for the website, such as when you signup or login. These cookies may also help us to monitor, debug and optimise the performance of the website.

    Third Party Description
    Google Plus Social account integration https://policies.google.com/privacy
    Facebook Social account integration https://facebook.com/policy.php
  4. Interest-based advertising

    These cookies allow third parties to identify what you might find interesting, allowing a more personalised and relevant selection of advertisements to be displayed when you browse the internet. They normally won't just be from us, but build an overall, but anonymous, picture of individuals' preferences based how they have browsed the internet, in order to deliver more relevant advertising. You may see interest-based advertising on our website, but also on third party websites using information collected about your browsing activity on our website.

    Third Party Description
    Google AdWords Tracks performance of advertising campaigns https://www.google.com/policies/privacy/ads/
    Facebook Ads Tracks performance of advertising campaigns https://www.facebook.com/policy.php

You may refuse to accept cookies by altering the settings on your internet browser. For more information about how to do this, look at your browser 'help' section or visit www.allaboutcookies.org and www.youronlinechoices.eu.

Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of our website.

Opting out of collection of information by third party advertisers

Our third party advertisers and advertising network providers (“Ad Providers”) may provide you with ads on our websites and apps or on other websites. To make those ads more relevant and help measure their effectiveness, the Ad Providers may use cookies and similar technologies. They record your activity (including pages visited) and estimate what information interests you most. They use this information in accordance with their own privacy policies.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences in your Panda Back account or by clicking on the “unsubscribe” link in any marketing email we send you. You can also opt out of marketing by emailing [email protected].

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your account information by logging into your Panda Back account. If you cannot fulfil your request using these tools, please email [email protected] or contact us using the address below.

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.

Links to third party websites

Our websites and apps contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.

Contact us

If you have questions about this privacy policy or the way in which we processes your personal information, you can contact us using the details below:

Post: No 1-3, Jalan Solaris 2, Solaris Mont Kiara, 50480 Kuala Lumpur, Malaysia
Email: [email protected]